Surf Lessons & Equipment Rental  

All forms of water activities are inherently dangerous, the ocean has many hidden dangers and wild creatures of which ‘the guest’ must make yourself aware. 

You agree to follow instructions relating to the correct use of the surfboard(s) or SUP board(s) Whilst ‘the surf lesson provider’ will take every reasonable precaution to ensure your safety, you declare yourself of sound mind and body for all recreational water activities including but not limited to the activity of surfing. 

While using our equipment (wetsuit, rash vest and surfboard) the client agrees to use it with care. Mike Raven Lda assumes no liability for any injury, damage, death, damages, losses or costs incurred by the customer and/or to third parties due to activities, error, negligence, offences, misconduct, omissions, failures, false information or any illegal false information attributable to our company. We include personal accident insurance in our surf lessons unless considered a case of neglect or misconduct. In cases of neglect or misconduct, the customer will be responsible for costs incurred in the repair or replacement of damaged equipment.

 

The following are considered cases of neglect or misconduct:

 

• Use of soft boards outside the white water area. Unless instructed by a qualified instructor.

• Use of hard boards in the white water area. Unless instructed by a qualified instructor.

• Walk or sit on the surfboard when upside down (fins faced upward).

• More than one person walking or sitting on the board simultaneously.

• Dragging of surfboard or wetsuit.

• Any damage caused to the equipment intentionally.

• Failure to follow safety procedures and advice given by qualified on duty surf instructors if on lesson.

Kid’s policy 

Safety and professionalism are the cornerstones of surf coaching at Soul & Surf. This is even more true when working with kids, we cannot ask our instructors to go beyond what their qualifications and governing bodies advise them to. Here are our guidelines on what surf lessons might be available for your kids:

• Under 7 — we cannot accept on surf guides or lessons. 

• From 7 to 12 — lessons are available if you can demonstrate your child’s swimming ability. Please note however that we require one parent or guardian to be in the water supervising each child at all times, since our instructors will have other guests to attend to. The guardian can not join the same lesson while they are supervising the child. 

• From 12 – 16 — lessons are available with a parent or guardian supervising at the same beach. The guardian may join the same lesson if they wish.

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Bookings 

By making a booking you agree you have read and agreed to the Terms & Conditions and do agree to be bound by them. 

 

You also agree that you are over 18 years of age and where placing an order for services with age restrictions declares that you and all members of the party are of the appropriate age to purchase those services;

 

Furthermore, You have a full and appropriate Travel Insurance, which specifically covers water sports, including but not limited to, surfing, stand-up paddle boarding, canoeing and surf related activities. We cannot be held responsible for any costs you may incur as a result of failing to do so.

 

You do not and will not hold ‘the service provider’ responsible or liable in the event of accidents, or climatic conditions, that satisfactory surf is unavailable or that surf is of too great a magnitude for you to participate in such activities.

 

Making a booking 

When you make your booking you must pay a non-refundable deposit of an amount notified during your booking process. This deposit depends on the services and amount you book. The rest of your balance can be paid in cash or card at the time of the services conduct. 

 

Changes to the booking 

If you wish to change the date of your booking, you can only do it if it happens more than 72 hours prior to the start of your confirmed booking. If you would like to change your booking within 72 hours we will try and accommodate the change, but we cannot guarantee it. In this case if you would like to cancel your booking the cancellation terms apply. 

 

Cancellations of a booking 

To confirm reservations we ask for a deposit to be paid according to what is in your cart at checkout. In the event of cancellation, this value is not refunded. You can, however, use this value as a credit toward another reservation as long as the cancellation or amendment is made 7 days prior to the scheduled date of the lesson.

 

In case of a refund - this will be refunded by bank transfer and all costs associated with this transaction are the customer’s responsibility.

 

If you, or any member of your party, cancel your travel arrangements at any time, written notification from the person who made the booking must be received by us at our registered office or by email at info@soulandsurf.school. Refunds will be made in the form of credit. Refunds are not made in other forms of payment, only in case we need to cancel your arrangements.

 

Minimum Numbers

Some of the arrangements shown on our website can only be operated if there is sufficient demand for the same and a sufficient number of people book these services.  If there is insufficient demand on subsequent confirmed bookings, we have the right to cancel the arrangements in question or offer you a private lesson option. If we have to do so, we will notify you as soon as possible. In this situation, you will then have the choice of accepting an alternative arrangement of equivalent or closely similar standard. The cost of any alternative arrangement offer will be our selling price at the time of change. If the alternative is more expensive, you have the option to pay the difference.  If you do not wish to take the alternative we offer you, you can choose to cancel your travel arrangement and receive a full refund of any monies you have paid to us. When we cancel for lack of numbers in accordance with this paragraph no compensation or other amounts (for example, the cost of any connected travel arrangements you have made independently) will be payable. In the unlikely event that we do need to cancel your travel arrangement for the reason of lack of numbers, we will not do so less than 72 hours before the start time of the service purchased.

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Health & Fitness

Activities may require a certain degree of physical fitness.  It is your responsibility to ensure that you have the levels of fitness required for any activity you choose to participate in.  If you are in any doubt, please consult your GP before attending our services. We, and those retained by us, to supervise any activities, retain the discretion at any time to decline to allow you to participate in any activity, if we reasonably believe that in the interests of your health, you should not do so.  In such circumstances, we shall not be liable for any losses or compensation arising.

You must provide us with full details of any existing medical or physical problems (including unusual height or weight) or disability that may apply to you or any member of your group and which is likely to affect your ability to take part in the activities provided by us at the time of booking.

 If, in our reasonable opinion, any particular activities or arrangements are not suitable for the medical or physical problems or disability or you are not travelling with someone who can provide all the assistance that may be required, we have the right to refuse to accept the booking or you may not be able to participate in certain activities, in which event we shall not be liable for any losses or compensation arising.

If you do not give us full details of any medical or physical problem or disability at the time of booking and/or promptly inform us of any adverse change to any existing medical or physical problem or disability and/or any new medical or physical problem or disability that arises after booking then we can also cancel the booking when we find out the full details if, in our reasonable opinion, the arrangements are not suitable in the circumstances.  

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Your Responsibilities and Behaviour

As part of your booking with us, you are accepting liability for any loss or damage caused by you or any member of your party during the course of your activity.  Payment for any loss or damage must be made to us at the time that it occurs or as soon as is reasonably practicable thereafter. If the cost of the loss or damage is not known at the time, we will reasonably estimate it and if this reasonable estimate exceeds the amount paid, you must pay the difference once known, and if it is less, the difference will be refunded to you. You will also be responsible for, and agree to indemnify us, in respect of any claim subsequently made against us and all costs incurred by us (including our own and any other party’s full legal costs) arising from your actions.

You are also responsible for the behaviour of yourself and other members of your party.  We can refuse to accept you as a customer or refuse to continue dealing with you and/or any other member of your party by terminating your lesson if yours or their behaviour is or is likely to be, in our reasonable opinion or in the reasonable opinion of our suppliers, disruptive, upsetting or dangerous to yourself or anyone else, or if you or any member of your party have caused or are likely to cause damage to property. In these circumstances, we will not pay any refund, compensation or other sum whatsoever or any costs or expenses incurred by you if we have to terminate your services due to such unacceptable behaviour. In this situation we will have no further responsibility for you or any other member of your party. If your unacceptable behaviour means that you are not able to attend the class, we will treat your booking as cancelled from that moment and you will have to pay the full cancellation charges (the amount of the full lesson). 

 

Complaints 

If you wish to make a complaint or claim you must report it to Mike Raven Lda and their representatives immediately, thereby giving them the opportunity to remedy the problem as soon as possible. The company cannot accept any liability whatsoever if they are not informed immediately of a problem. Complaints not resolved completely by ‘the service provider’ in the duration of the lesson should be continued by email within 28 days of the end of the lesson to the service provider to info@soulandsurf.school. And a copy in writing to Quinta das Eiras Velhas, CX1635-E, Almadena, Luz, Lagos 8600-102. ‘The service provider will not accept liability for claims received after this period.